All consultations are by appointment only and can be made by telephoning our reception, calling in at the surgery or via our secure online system.
When calling you will be asked the nature of your problem, in very basic terms, in order to ensure that you receive the most appropriate care response. You may feel uncomfortable giving this information, and it is not essential to do so, but the way your call is prioritised may be affected. Our receptionists are bound by confidentiality rules just as the doctors and nurses are, and they are also trained to recognise key danger symptoms that would trigger them to seek GP input without any delay.
Routine appointments are available to be booked up to 4 weeks in advance but, if you have an urgent problem (an issue that needs to be addressed on the same day) this will now be dealt with by our Acute Care Team. This is a team comprised of both nurses and GP’s and they will process all the calls requesting same day attention.
After a member of the Acute Care Team has spoken to you, a plan will be agreed: this might be a same-day appointment with a GP or nurse, or a home visit, or a booked appointment within a few days, or perhaps the next step will be a prescription, a blood test, a referral, or even simple reassurance.
Due to the urgent nature of the Acute Care Clinic, you will not be able to specify which doctor or nurse you speak to, but if you have specific requests such as speaking to only a male/female, we will do our best to accommodate you. Please let us know if you would like a interpreter, or if you find it difficult to use the telephone. We politely request and expect you to be able to receive a call from us within a few hours of you contacting us – we cannot give you a precise time slot, again due to the unpredictable nature of the clinic.
Routine nurses appointments are available to be booked in advance by telephone, or in person only. This is so that we can ensure the most appropriate nurse and length of time is allocated to these particular consultations.
We also offer appointments during extended opening times for those patients who have difficulty getting to the surgery during our usual hours. Evening appointments are available on Mondays alternating between surgeries and both Liphook and Liss are open on one Saturday morning per month.
GP Extended Access Service (GPEA)
From October, 2017 all practices in SE Hampshire, and Fareham and Gosport – including ours – will take part in a new scheme to allow you to make appointments from 8am to 8pm on week days, from 8am to 4.30pm on Saturdays, and on Sunday mornings.
If you do need to see someone, we will be able to offer you an appointment at your local ‘hub’ location – they are located at Petersfield Community Hospital, Badgerswood Surgery, Waterlooville Health Centre, Havant Health Centre, Fareham Community Hospital and Gosport War Memorial Hospital.
The service is led by GPs but also includes other staff such as nurses, or healthcare assistants
You can make an appointment by talking to our surgery staff and booking a slot in the normal way, or – if we are closed and you think you need to see someone more urgently – you can call NHS 111 to ask to make an appointment.
How to get the most out of your appointment
Ask yourself: How important is it that I’m seen quickly, or would I be better waiting for an appointment with a particular GP? If you have a long-term condition you’ll probably benefit from a GP who knows you. Do I really need to see the GP or could the nurse or pharmacist help me?
Don’t be put off by a GP who runs late – they may be spending needed time with patients. One day you may appreciate them running late for you.
It’s tempting to bring a list of unrelated problems, but consider what’s achievable in 10 minutes. 4 problems in 10 minutes – that’s 150 seconds each. It’s often better to come back again and spend more time on a problem rather than squeeze as many as you can into one ten minute appointment.
Before you see the GP, work out in your own mind what you’re worried about, and highlight any particular concerns. Consider preparing short notes, including how you would describe your symptoms.
Get to the point, don’t beat about the bush and don’t keep important issues until the end.
Wear accessible clothing if you’re likely to need to undress for examination.
Make sure you understand what happens next, if you are not sure ask to go through the plan again.