Out of Hours

After 6:30pm Monday to Friday, all weekend and on Bank Holidays, calls will be taken by the Out of Hours service:

All previous out of hours numbers have now been replaced by 111

You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is available 24 hours a day, every day. Calls are free from landlines and mobile phones.

The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straight to the local service that can help you best.

Call 111 if:

  • You need medical help fast but it’s not a 999 emergency (but if NHS 111 advisers think you need an ambulance, they will be able to arrange for one to be sent to you)
  • You think you need to go to A&E or need another NHS urgent care service
  • You do not have a GP or know who to call
  • You need health information or reassurance about what to do next
  • You need dental help urgently and you don’t have a regular dentist

You may be asked to attend the base for a timed appointment unless a home visit is required or telephone advice is sufficient.

If you have a life threatening emergency, call 999 immediately

and ask for an ambulance.

For more information as to where to go when you are unwell please read the advice leaflet: Urgent Care Guide

Information about local pharmacies and their opening times is also on the NHS Choices website.

Does ED really need the ED – Video clip