We are a medium sized NHS practice operating from two sites.
One surgery is located in the rural village of Liss and the other in the commuter belt village of Liphook.
Over 11,000 patients are currently registered and these are cared for by nine partners, six nurses and three health care assistants.
We are an accredited training practice and provide experience in general practice for fully qualified doctors before they become independent GPs themselves.
From time to time we also have medical and nursing students with us. We hope you’ll feel able to help us teach them about general practice but of course we’ll understand if you would rather not.
You will always be made aware in advance if a student is sitting in with one of us and you will be free to request they are not present during your consultation.
- To offer high quality health care
- To continually improve our services
- To work together as a team
What you can expect from us
- To be treated in confidence, with courtesy and with respect
- To be able to ask questions and make your own decisions
- To be seen at home if the Doctor feels a home visit is warranted
What we please ask of you
- Treat the medical and administration team with respect
- Be punctual for your appointment time, or if you are unable to make the appointment, cancel as soon as you can
- To attend for appointments and check-ups when requested
- Make more than one appointment if more than one person needs to be seen
- Only contact the out of hours service, where you have an emergency situation that you believe cannot wait until the next working day
Having time for people reflects in the above average consulting time patients receive at our surgeries and that GP’s know most of their patients by name.
Rather than using impersonal tannoys or electronic signalling boards our doctors and nurses always greet patients in the waiting room to invite them to their consulting room.
The partners believe that all their staff should be treated with courtesy at all times and are therefore not prepared to tolerate abusive behaviour to any of their practice staff. Such behaviour may result in you being removed from the practice list.
Some patients seem to be unclear as to the role of the Medical Receptionist. In an effort to help you get the best service from our reception staff, the following information should help to clarify their role.
Our receptionists have a wide knowledge and understanding of general practice and are trained to a high standard and training is ongoing.
They are involved with a large number of daily duties to provide an efficient service to you. This includes booking appointments, dealing with hospital correspondence, sorting test results, processing repeat prescriptions, entering data onto the computer and general administration.
With over 11,000 patients registered at the practice, the workload is distributed amongst different members of staff who work here.
They endeavor to do their best at all times and if there is a problem, please ask to speak to the Practice Manager.
Some areas are not within their remit or expertise:
- They cannot add extra appointments to surgeries.
- They are not clinically trained and cannot give medical advice.
- They cannot make decisions on behalf of the Doctors, Nurses or the Practice Manager but will ask for you.
- They cannot take responsibility for children left unattended in the waiting room.
The vast majority of our patients treat the receptionists with courtesy and respect the stress and pressure of their job. Unfortunately, a small minority give the receptionists a hard time, when they are trying to do their best. If you are one of those people, please try to appreciate this.
“NHS England requires that the net earnings of doctors engaged in the practice is publicised by 31 March 2016 at the latest. However, it should be noted that the prescribed method of calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice and should not be used for any judgement about GP earnings, nor to make any comparisons with other practices.”
The average pay for GPs working in Dr Rushton & Partners in the last financial year was £72,862 before tax and National Insurance.