The Accessible Information Standard aims to make sure that all people have access to information that they can understand and any communication support they might need.
The Standard requires organisations that provide NHS or adult social care to:
- Ask people if they have any information or communication needs, and find out how to meet their needs
- Record those needs clearly and in a set way – This is clearly documented as an alert within patient records at North Street.
- Highlight or flag the person’s file or notes so it is clear that they have information or communication needs and how to meet those needs
- Share people’s information and communication needs with other providers of NHS and adult social care, when they have consent to do so. At North Street this information is coded and highlighted so that communication to outside agencies such as hospitals are clear on your specific needs.
- Take steps to ensure people receive information they can access and understand, and receive communication support if they need it.
Liphook & Liss Surgery will ask all new patients to advise us if they have any specific needs on our registration form. For existing patients, please help us to communicate effectively with you by making us aware of your specific needs.
Accessible Information Patient Form
Charities including Action on Hearing Loss, CHANGE, Sense and the Royal National Institute of Blind People (RNIB) will also be providing information.
British Telecom provide a text-to-speech and speech-to-text relay service. More information here