E Consult

eConsult is a set of online tools for you to check which service is right for your symptoms, get immediate self-help advice, find out what other services can help you or send us an online consultation. You can use the symptom checker, self manage or complete an eConsult 24 hours a day, 365 days a year.

What is an online consultation?
This is when you send us a completed web form about a condition from the website. We then ring you back (and in some cases email you) by the end of the next working day to offer you advice, tell you whether you need an appointment or offer you a prescription.

If my problem is urgent will I be able to use this service?
If you have a medically urgent problem we recommend you contact the surgery straight away, ring NHS 111, or dial 999 in the case of an extreme emergency.

Why are we offering this service?
We believe this should improve your access to advice and treatment. It could also avoid the need for you to come in for some conditions.

How long does it take for the doctor to get back to me?
During surgery hours we aim to review your request the same day. However, this may not always be possible so we have set ourselves the target of ringing you back by the end of the next working weekday at the latest. Any consultations submitted on the weekend will be reviewed on Monday. If you are still waiting to hear from us after this time, please telephone the practice or follow the link in your confirmation email.

eConsult (webGP) is a product only indemnified for use within the UK. Its use is not intended for use by registered patients who happen to be overseas. You may wish to consider the wording below to go on your website to explain the situation to your patients.
Please Note:  This service is intended for our patients who are in the UK at the time of using e-Consult – and not those who are overseas for any reason.

The practice regrets that it cannot offer telephone or email consultations to patients who are outside of the UK, and for legal reasons we are not in a position to deal with any clinical issues involving patients who are abroad. If you are travelling abroad, you should ensure that you have adequate medical/travel insurance.  In the event that you require medical assistance, you should seek a local service and inform your insurance company as appropriate.

On return from your travels, please do not hesitate to contact the surgery if you need further assistance and bring any relevant medical information relating to the episode with you.
If you’re travelling in Europe, apply for a free European Health Insurance Card (EHIC) which may give you access to reduced cost medical treatment in Europe. For more general information about healthcare abroad, go to the NHS Choices website (www.nhs.uk ) and search for ‘healthcare abroad.’