Access to Health Records




Online Access to your Electronic Health Record

This service allows you to view your GP medical record securely over the internet from a computer – free of charge. The service is completely voluntary. If you do not want to use it, your treatment will not be affected in any way.

What are the advantages for me?

  • If you are waiting for results you will see them as soon as they are added to your record and you will not have to ring the surgery.
  • You can choose to share your records with those treating you anywhere in the NHS. You may also wish to share your records with family members.
  • You can easily look up your list of medications and immunisations (known to your GP).
  • Accessing your record on computer will help you to understand and make better use of the information we hold about you.
  • Access can help you discuss your health with health professionals caring for you.
  • You can help to ensure that the information we hold about you remains accurate, up to date and complete.

Access to health records


What information will I be able to see?

The system allows you to view the following areas of your GP medical record:

  • A summary of your GP record that gives you the most important and recent entries
  • Consultations showing the date and professional seen and reason for visit
  • Previous medical history showing diagnoses, investigations, and procedures
  • Allergies and any bad reactions to medications
  • Results showing all investigations such as blood results, liver tests, blood pressure etc.
  • Vaccinations and immunisations
  • Medications

Are there any risks for me?

  • There may be something in your record that you have forgotten and do not want to be reminded about.
  • Some terms may be difficult to understand as the notes are made by doctors and nurses for each other. If necessary please seek further information during your next appointment at the surgery.
  • The surgery will continue make every effort to contact you directly as soon as possible about test results which require further action. However it is possible that you may see these online before your GP has had a chance to discuss them with you, for example over the weekend, when there is no one at the surgery to discuss them.

Can I alter the record?

No, only practice staff can alter your record. However if you see something which you think needs to be changed please contact the practice manager as soon as possible. Any changes to your medical record will be authorised by GP.


Can I share the record?

You will be given secure log in details to access your record. You should keep these safe and not share with anyone. However if you want to share your record with other health professionals or people caring for you, including family and friends, you can print off details or show them the record online by logging on to any internet connected PC. If you do print information from your record you must make sure you dispose of it securely.


What about security?

Your information remains under the control of your GP as it does now. Like online banking you control viewing by using your Username and password. You will be responsible for keeping your log in details safe.

Logging off or a power failure will clear all the information accessed online from your computer system.

Only the surgery permanently holds your information. You are advised not to copy information to your own computer but to log on to the secure site each time to wish to access information as it will be up to date and secure. Information may be printed and shared as you wish, but please ensure any paper copies are kept secure and disposed of securely when no longer required.


Will my data be passed to anyone else without my permission?

No. The Data Protection Act states that your personal data can only be shared with your permission. Please see the Information Commissioners Office website for further information 


Proxy Access

Formal proxy access can be given either with the patient’s express consent or, in cases where the patient lacks capacity to make this decision the GP may authorise proxy access for the best interests of the patient.  This will be decided on a case-by-case basis at the discretion of the GP.


Children’s Access to Online Services

  • Under 11 years: Until a child’s 11th birthday, the usual position would be for the parents of the child to control access to the child’s record and online services (see Proxy Access for Children below).
  • 11-16 years: Due to potential confidentiality issues for patients, the Practice does not currently allow access to online services for children aged between 11 and 16 years.  If Proxy Access has been provided prior to the child’s 11th Birthday, access will be automatically revoked from when they turn 11 years old.
  • Over 16 years: Once a child reaches the age of 16, they are assumed to be competent unless there is an indication that they are not.  Therefore, they may request access to the online services for their own use or, if they are not competent, proxy access may be given in accordance to the terms previously mentioned in the Proxy Access section of this leaflet.
  • Proxy Access for Children: Proxy access for children aged less than 11 years may be requested by the child’s parent(s)/guardian(s).  Access will be granted at the discretion of the GP.  Once the child turns 11, access to online services will automatically be revoked.


By agreeing to online access, you will be agreeing to use the system responsibly and that access will be removed as a result of abuse of the system.


How do I get started?

  1. To be able to use the system you must have a computer with internet access.
  2. You will need to have a Patient Access account set up with the practice. You will need to bring photo ID with you to register e.g. a passport, driving licence. You must remember these details and keep them secure. You will also be given some instructions about how to login and use the service.
  3. You must complete a Consent Form – Patient Access to Record to say you have read and understood this Information Leaflet before you start using the system. This form is also available from reception.

Formal requests to view of request copies of your medication records under the Data Protection Act

Under the Data Protection Act 1998, you have a legal right to apply for access to health information held about you. This includes your NHS or private health records held by a GP, optician or dentist, or by a hospital.

A health record contains information about your mental and physical health recorded by a healthcare professional as part of your care.

If you want to see your health records, you don’t have to give a reason.

Depending on which health records you want to see, submit your request using the application form below

From 25th May 2018 there will be no charges for SAR requests following implementation of GDPR. A charge may apply in exceptional circumstances.