Our Appointment System





Patient Access

Book face-to-face or telephone appointments with your GP, nurse or clinician at a time that suits you.

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All consultations are by appointment only and can be made by:

When calling you will be asked the nature of your problem. The receptionists have been asked by the doctors to obtain this information to ensure that you receive the most appropriate care response. You may feel uncomfortable giving this information, however it is essential for us to ensure your call is prioritised correctly.

Our receptionists are bound by strict confidentiality rules and they have been trained by the doctors to recognise key danger symptoms that would trigger them to seek GP input without any delay.

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If your request is for an issue that can be dealt with quicker without seeing or speaking to a clinician the receptionist will signpost you accordingly, for example to a pharmacist, optician or alternative agency. If you do not wish to provide the receptionist with details of your condition you may find it more appropriate to complete an eConsult

Routine appointments are available to be booked up to 4 weeks in advance but, if you have an urgent problem (an issue that needs to be addressed on the same day) this will now be dealt with by our Acute Care Team. This is a team comprised of both nurses and GP’s and they will process all the calls requesting same day attention.

After a member of the Acute Care Team has spoken to you, a plan will be agreed: this might be a same-day appointment with a GP or nurse, or a home visit, or a booked appointment within a few days, or perhaps the next step will be a prescription, a blood test, a referral, or even simple reassurance.

Due to the urgent nature of the Acute Care Clinic, you will not be able to specify which doctor or nurse you speak to, but if you have specific requests such as speaking to only a male/female, we will do our best to accommodate you. Please let us know if you would like a interpreter, or if you find it difficult to use the telephone. We politely request and expect you to be able to receive a call from us within a few hours of you contacting us – we cannot give you a precise time slot, again due to the unpredictable nature of the clinic.

Routine nurses appointments are available to be booked in advance by telephone, or in person only. This is so that we can ensure the most appropriate nurse and length of time is allocated to these particular consultations.

We also offer appointments during extended opening times for those patients who have difficulty getting to the surgery during our usual hours. Evening appointments are available on Mondays at our Liss site and we are open on two Saturday mornings per month.


Urgent Appointments

In urgent cases patients will always be seen at short notice but please bear in mind that this may result in delays for those patients with booked appointments. Reception staff will need some details to assess the severity of the situation and this will then be discussed with the GP.

Children, in particular, when unwell and require an urgent appointment, will always be seen as soon as possible.


Telephone Consultations

We are increasingly finding that patients may find it more convenient to be offered a telephone consultation with a doctor for situations that may not warrant a trip to the surgery.

Please ask the receptionist who will be able to arrange for the doctor to telephone you at a pre-arranged time.


Evening and weekend appointments

The NHS isn’t 9-5 any more. Whether you need to see a GP, a nurse, or another healthcare professional, you can book appointments in the evening, or at the weekend.

You can still make appointments at your local surgery during normal working hours. But now you can also choose an evening or weekend appointment at one of five NHS sites in the area, if that is more convenient for you.

Routine and urgent appointments can be booked between 6.30pm and 10.30pm during the week, or between 8am and 10.30pm at weekends.

To request an evening or weekend appointment, simply contact the surgery in the normal way, or call the NHS 111 service.

Anyone who is medically unable to travel to one of these sites for an urgent out-of-hours appointment can be offered a home visit.


Where and when

Routine and urgent appointments can be booked for evenings or weekends, via NHS 111 or your surgery, at the following locations. This is not a walk-in service.

Fareham Community Hospital
Monday to Friday 6.30pm to 10.30pm

  • Forton Medical Centre, Gosport:  Tuesday and Thursdays 6.30pm to 10.30pm (for urgent appointments) / Saturday & Sunday 8am to 10.30pm
  • Portchester Health Centre: Saturday & Sunday 8am to 10.30pm
  • Swan Surgery, Petersfield: Tuesday & Thursday 6.30pm to 10.30pm / Saturday & Sunday 8am to 10.30pm
  • Waterlooville Health Centre: Monday, Wednesday & Friday 6.30pm to 10.30pm / Saturday & Sunday 8am to 10.30pm

How to get the most out of your appointment

Ask yourself: How important is it that I’m seen quickly, or would I be better waiting for an appointment with a particular GP? If you have a long-term condition you’ll probably benefit from a GP who knows you. Do I really need to see the GP or could the nurse or pharmacist help me?

Don’t be put off by a GP who runs late – they may be spending needed time with patients. One day you may appreciate them running late for you.

It’s tempting to bring a list of unrelated problems, but consider what’s achievable in 10 minutes. 4 problems in 10 minutes – that’s 150 seconds each. It’s often better to come back again and spend more time on a problem rather than squeeze as many as you can into one ten minute appointment.

Before you see the GP, work out in your own mind what you’re worried about, and highlight any particular concerns. Consider preparing short notes, including how you would describe your symptoms.

Get to the point, don’t beat about the bush and don’t keep important issues until the end.

Wear accessible clothing if you’re likely to need to undress for examination.

Make sure you understand what happens next, if you are not sure ask to go through the plan again.


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